Penny Crabtree
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Frequently Asked Questions

 

Q: If I don't like to order merchandise online, is there a way to contact you personally to place my order?
A: Of course!  Just call 1-866-765-1301 and we will take your order over the phone.  We understand your reluctance to give out personal and credit card information over the web.

Q: Can I fax my order to you?
A: Of course you can.  The easiest way is to order your jewelry like you were going to order off the website, by placing items in the cart.  Once you have made all your selections go to view cart and make sure your order is correct.  Then enter any coupons you may have and enter your zip code to see if you owe sales tax.
Your order should now be complete.
Next click the button at the bottom of the page.  This button says "continue checkout" and brings you to the billing and payment information page.  Fill this out in full (billing address, shipping address, and payment info) be sure to write on the page near the payment information your 3 digit code on the back of your MasterCard or Visa.  Now at this point print off the page and fax it to us.  Then cancel the order on the website and your done.
fax number : 1-336-765-1319
any problems call : 1-336-765-1300

Now wasn't that easy?

Q: Are you able to ship to a different address other than my billing address?
A: No Problem!  If you want to send a gift to another address or you want to send yourself a gift to your work or friend's address we can do that. ;)

Q: What is your guarantee?
A: All of our jewelry is guaranteed for life.  If you ever have a problem with it, just contact us for return information and we will fix it for no charge.
(You must return all the pieces if it should break, so that we may reassemble it.  If you need to replace lost pieces then a small charge for lost parts will be assessed.  There will be no charge for defective part replacement.)

Q: What is your return policy?
A: A thirty day evaluation period is provided with all our merchandise.  If you don't like your new purchase just contact us any time within 35 days of receipt and we will return your purchase price minus shipping, no questions asked.
(Well, we may ask you why you didn't like it, just so that we can try even harder to make sure the next customer is completely happy.)

Q: Do you do custom work?
A: Yes we do in fact create many custom pieces for our customers.  If you have a special request just Email us at ohiodesign@ohiodesigninc.com to start the process (be sure to include all your contact information, like name, address, email, phone, etc.).  We will contact you and assess your needs.  We will work with you until
you are fully satisfied.

Questions?  Call Ohio design and Penny Crabtree Studios at 1-866-765-1301
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Penny's Unconditional Guarantee
If any piece of your jewelry purchased from us ever breaks, just return it to us and we will repair or replace it absolutely for free.  For instructions refer to our return policy.